About the Job
The Field Services Technician will provide high quality service in installing and troubleshooting
video services, internet, and telephone in customer homes and businesses.
The primary responsibility of the Field Services Technician is to provide high quality, effective
and efficient service and support customers during the installation and repair process. Install,
maintain and service customer premise equipment within a fiber, copper, fixed wireless or
collocation network. Service and understand the facilities of the network and the
infrastructure. Field Services Technician will partner with all departments and network support
in providing the highest quality on‐premise service to customers, both residential and business
clients. Field Services Technician will effectively communicate face‐to‐face with customers.
Install, troubleshoot, and repair video service, internet, and telephone equipment in customer homes and businesses.
Identify and resolve customer-perceived issues with requested services through troubleshooting and problem-solving.
Verify installed services by testing equipment and cabling to ensure proper functionality.
Maintain existing equipment, perform repairs as needed, and provide training to customers on product usage.
Conduct site surveys, fiber optic testing, and splicing as necessary, while maintaining accurate records of customer information and installation details.
Perform additional duties such as cleaning and maintaining company vehicles and equipment, working overtime, and participating in after-hours responsibilities.
CDL Bonus
Additional $2/hr for employees with valid CDL.
Apply today!
Submit your resume and cover letter to hr@mcfiber.com to join our mission of transforming connectivity.
Pre-employment drug screening and background investigation are required.